摘要
本文研究呼叫中心的结构和功能,融合VoIP和W eb技术,提出基于VoIP技术的虚拟呼叫中心模型。该模型利用电信运营商提供的丰富资源,结合VoIP技术,极大地降低呼叫中心的建设和运行成本;同时,W eb技术的应用给客户提供与自建呼叫中心同等的便利。
Tbis paper mainly focuses on the structure and functions of call-center and proposes a new VoIP - based virtual call center model. With the application of VoIP technology in this model, enterprises can use abundant resources provided by the telecommunication operators and be relaxed from high costs for constructing and operating the call-center. In addition, they can obtain the same convenience as self-constructed call center by using Web technology.
出处
《计算机应用与软件》
CSCD
北大核心
2006年第2期46-47,共2页
Computer Applications and Software
