对药店如何解决药品退货问题的思考

Pondering over Problems of Returning Drugs to Retail Drugstore from Customers

目的为药店解决非质量原因的药品退货问题提供建议。方法结合药店药品退货的现状,对退货难的原因进行分析,并提出减少或避免非质量原因的药品退货问题可以采取的一些预防性措施。结果与结论通过提高药店的服务和管理水平,非质量原因的药品退货问题可以被很好地解决。

OBJECTIVE： To provide suggestions for retail drugstores on how to tackle problems of non quality induced drug returning from customers. METHODS： Reasons why it is hard to return the already purchased drugs were analyzed based on the status quo of drug returning in retail drugstores, and some countermeasures were presented on how to reduce or avoid non-quality induced drug returning problems.RESULTS ＆ CONCLUSION： Non quality induced drug returning problems Can be well solved in drugstores through improving pharmaceutical care level and management level.