虚拟参考咨询统计实用要素分析

Analysis on Statistic Practical Elements in Virtual Reference System

本文从基础统计要素、咨询记录的分析统计要素、用户满意度程度统计要素和成本统计要素等四个方面比较全面地列举和分析了虚拟参考咨询服务的统计指标,阐述了每个要素的计算方法和主要作用,并指出了对虚拟咨询服务统计实用要素进行分析的目的是对其运行绩效进行动态评价。

From four aspects of basic statistic element,reference record analysis statistic element,user＇s satisfaction degree statistic element and cost statistic element, the author lists and analyzes statistic indexes in virtual reference, illustrates the calculating method and main function for each element, and points out that the purpose of analysis on statistic practical elements is to evaluate dynamically the performance of virtual reference system.