浅谈药学服务中的纠纷及预防

Brief Discussion Dispute in Pharmaceutical Care and Its Prevention

目的:探讨药学服务中的纠纷及预防措施。方法:分析药学服务中常见的纠纷及其形成原因,并提出相应对策。结果与结论:牢固树立“以病人为中心”的药学服务理念,从改善服务态度,预防药品调剂、计价差错,建立独立的双人核对制度,科学摆放药品,防止药品数量短缺,加强药品效期管理,合理安排人力资源,以及积极开展合理用药宣传与药品不良反应监测等方面入手,方可避免或降低纠纷的发生。

OBJECTIVE：To discuss the disputes in pharmaceutical care and the relevant preventive measurcs.METHODS： The disputes in pharmaceutical care and their reasons were analyzed,and the countermeasures were put forward.RESUL＇FS ＆ CONCLUSION ：The countermeasures against disputes in pharmaceutical care art as follows.Firstly, the conctption of ＂patient first and foremost＂ in pharmaceutical care should be established.The pharmaceutical service should be improved,and the mistakts in dispensing and pricing of drugs should be prevented by establishing the particular system of two persons checking the prescription.Secondly, the drugs should be arranged in a seicn ti fit way, and the shortage of drugs should be prevented, while the control of drugs＇ expiration dates should be reinforced.Thirdly, the proper arrangement of human resources should be made. Last but not the least, the knowledge about rational drug use should be publicized, and the monitoring on ADR of drug should bt developed.