饭店工程管理的服务理念与服务质量

Hotel Engineering Service Principle and Service Quality

提出饭店的“工程服务理念”的概念,并从饭店工程部门的组织管理、设备的运行、维修等几个方面讨论了工程服务理念对饭店整体服务质量的影响以及如何改善饭店的服务质量的问题。

Bring about a new concept ＂the engineering service principle＂,and research on the aspects such as how to maintain the hotel＇s equipments and build up management of the engineering department and how to impress and improvt the hotel＇s service quality.