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南京地铁运营服务热线系统设计与实现 被引量:1

Design and implementation of Nanjing Subway Operation Service Hotline System
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摘要 结合南京地铁运营的特点,分析系统需求,设计并实现了南京地铁运营服务热线系统。系统采用J2EE平台的体系架构,以基于MVC的B/S模式实现。并且运用多种设计模式,保证系统的先进性和可扩展性,减少模块间的耦合度。经实际运行表明:系统操作简便,性能稳定、可靠。 Combining with the characteristic of Nanjing subway operation, it was analyzed the requirement of the System, designed and implemented Nanjing Subway Operation Service Hotline System. The System used the J2EE platform architecture, based on MVC B/S pattern. And it was utilized many kinds of design patterns, guaranteed the System extensible and advanced, and reduced module coupling degree. Through practical operation, it was shown that the System was easy and simple to handle, and the performance was steady and reliable.
出处 《铁路计算机应用》 2006年第1期51-54,共4页 Railway Computer Application
关键词 地铁运营服务热线系统 呼叫中心 J2EE 设计模式 软电话 Subway Operation Service Hotline System Call Center J2EE design pattern soft-phone
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参考文献3

  • 1邓辉.敏捷软件开发,原则、模式与实践[M].北京:清华大学出版社,2003,9..
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同被引文献3

  • 1王明生,董翠玲.建设呼叫中心 提升服务水平[J].有线电视技术,2005,12(11):74-81. 被引量:2
  • 2Halford V., Cohen H.H., Technology use and psychosocial factors in the self-reporting of musculoskeletal disorder symptoms in call center workers, Journal of Safety Research [J]. 2003,34(2): 167-173.
  • 3Adria M., Chowdhury SD., Centralization as a design consideration for the management of call centers, Information & Management [J]. 2004, 41(4): 497-507.

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