发展中的铁路客户服务中心

对铁路客户服务中心的结构及最新关键技术进行介绍,从技术层面对应用中的客户服务中心的系统设计及功能进行论述,阐述了对客服系统如何进行运营管理,提高服务质量,并对铁路客户服务中心的前景进行了分析及建议。

The architecture and key technologies of Railway Call Center are introduced. From the view of technology, the system design and function of Railway Call Center are discussed. How to operate a Railway Call Center to enhance its high quality services are analyzed and the good prospect of Railway Call Center is discussed and propounded.