3中国国家认证认可监督管理委员会.我国2000多政府部门通过IS09000质量认证[EB/OL].http://news.xin—huanet, com/fortune/2009 - 11/28/content_ 12556847. htm. Certification and Accreditation Administration of the PRC. More than 2000 Local Government Units Have IS02000 Ac- creditation, http://news, xinhuanet, tom/fortune/2009 - 11/28/content_12556847. htm.
4中国合格评定国家认可委员会.认证机构统计信息2002—2010年[EB/OL].http://www.cnas.org.cn/col812/col813/col817/index, html ? colid = 817. Certification and Accreditation Administration of the PRC. Monthly Bulletins 2002 -2010. http ://www. enas. org. en/ eol812/col813/eol817/index, html ? eolid = 817.
5薛岩.公共部门质量管理体系应用研究[D].北京大学硕士学位论文,2010.
6Mary M. LoSardo, Norma M. Rossi. At the Service Quality Frontier: A Handbook for Managers, Consultants and Other Pioneers. Wisconsin: ASQC Quality Press, 1993. p13.
7J. K. Wilkins, Creating Self - confident Government: Re- flections and New Frontiers. 5th CAPAM Biennial Conference, Glasgow, 7 - 11 September, 2002.
8Tony, Bovaird, Elke Loeffler. More Quality through Com- petitive Quality Awards? An Impact Assessment Frame-work. International Review of Administrative Sciences, 2009, 75(3): 383-401.
9Wilson Prichard, David K. Leonard . Does Reliance on Tax Revenue Build State Capacity in sub - Saharan Africa? International Review of Administrative Sciences, 2010, Vol. 76, No. 4.
