跨文化背景下的服务补救——基于霍夫施泰德跨文化分析模式的视角被引量：1

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作者牛志强韩经纶

机构地区南开大学国际商学院

出处《对外经贸实务》 2006年第2期36-38,共3页 Practice in Foreign Economic Relations and Trade

关键词服务补救跨文化分析文化背景顾客服务服务失误不可控因素服务提供者服务消费服务生产工作态度

参考文献11

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1杨岩,朱丰.顾客抱怨的管理对策[J].企业改革与管理,2005(11):80-81. 被引量：5
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对外经贸实务

2006年第2期

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