医院护理危机管理及对策

Crisis management and countermeasures in nursing in hospital

现代医院面临多种危机,护理危机具有突发性、不确定性和紧迫性。在护理危机管理中要有计划、有组织、系统地预防控制。按照预防控制、及时主动、实事求是、患者至上、积极沟通的原则建立预案,实施管理计划,强化护理人员危机意识,加强护患沟通,化危机为契机。

Modern hospitals are confronted with various crisis at any moment. Nursing crisis characterized by unexpectedness, uncertainty and urgency. In crisis management of nursing,it is necessary to deal with crisis designedly, organically and systematically. Based on the principles of preventive control, timely and initiatively,practical and realistic,patient first and active communication,it is necessary to develop emergency system and management plans, strengthen nurses＇ crisis consciousness.improve nurse - patient communication to turn the crisis into opportunity.