以人为本是酒店可持续发展的根本途径

The People-based Concept Is the Basic Path for the Sustainable Development of the Hotel

酒店的可持续发展,取决于酒店的竞争力,而酒店竞争力的关键则在于人。从顾客的忠诚度和员工的忠诚度两方面,探讨了酒店“以人为本”的可持续发展之路。

The sustainable development of the hotel depends on the competitive power of the hotel, and the competitive power of the hotel depends on the people. From two aspects of employee s loyalty and customer＇ s loyalty, this paper probes into that the people-based concept is the basic path for the sustainable development of the hotel.