儿科低年资护士护患纠纷认知情况及对策

Nurse and patient communicate circumstances of inexperienced nurses in paediatrics of pediatrics and the countermeasures

目的调查儿科低年资护士护患纠纷的认知情况,并提出相应对策。方法采取授课、抽查、考核、发放问卷等方式,加深护士对护患沟通重要性及护患纠纷相关概念的认识,提高护理人员的道德水准、应对技巧及操作技能,和谐护患关系。结果通过学习,规范了护理行为,提高了患者满意度,减少了护理投诉。结论护理纠纷的减少依赖于对纠纷原因的查找和及时堵塞漏洞。

Objective The authors report nurse and patient communicate circumstances be short of 30 inexperienced nurses in paediatrics of pediatric.s, answer ability accident when they encounter clamant cireumstances. Letter press be dead again.st be short of bring forward measure, acquire approve of effect. Methods Accept ways of give lessons, selective examination, asses and extend invalid questionnaire, strengthen nurse, knows in nurse and patient communicate importance and dispute correlation concept, advance ethics level, answer skill and handle skill, accordance relation of nurse and patient. Results After nurse act norm, approve of patients have advanced, bring a lawsuit against of patient have cut down. Conclusion Cut down nurse dispute depend on look up eause of dispute,betimes build up flaw.