对手术病人家属实施人文关怀

Humane Concern for Families of Patients Undergoing Operations

目的对手术病人家属实施人文关怀,提高护理服务满意度。方法给手术病人找个“熟人”——巡回护士,术前1d携带手术有关设备、手术室布局等方面的照片到病区访视病人,介绍术前术中注意事项,给予阅看手术有关照片;用心处理红包问题,先收下红包,手术结束回赠给病人;给手术病人家属准确及时传递手术信息和病人情况,为家属提供心理支持,增加安全感,降低焦虑。结果病人及家属对手术室工作的满意度由实施前的78%提高到99%;经2χ检验,2χ=21.67,P<0.01,有显著性差异;创造了零投诉,在2004年医院年终评比中获医疗、护理安全无投诉科室。结论对手术病人家属实施人文关怀,满足心理需求,有利于病人安全度过手术期,改善了护患关系。

Objective To conduct humane concern for families of patients undergoing operations to raise the satisfactory rate. Methods The patients were introduced to a ＂friend＂ - circuit nurse, who visited them carrying operative instruments, the photos of operation room the day before the operation day, introducing some notices and showing them some pictures about the operations. The nurse handled carefully the problem of ＂red packet＂, taking it first and then returning it after operation, informed their families of the conditions of operations, and provided them with mental support to lower their anxiety, Results The satisfactory rate went up from 78% before operation to 99% after it, with statistical difference （X^2=21.67, P〈0.01）. The operation room was praised for its ＂zero complaint＂ in 2004, Conclusion Performance of humane concern over the families of patients undergoing operations to meet their mental needs helps them live through the operative period safely and thus betters the nurse-patient relationship.