正畸医生行为与患者满意度和医患关系的影响

Effect of orthodontist behaviors on patient satisfaction and orthodontist-patient relationship

目的:探讨正畸医生诊疗行为与患者满意度和医患关系的影响。方法:随机抽取正畸治疗复诊患者400名进行问卷调查,年龄12～38岁,其中男133名,女267名。结果:①正畸医生的24种行为与患者满意度及医患关系均有显著相关性(P<0.0001),三者均与年龄性别无关。②正畸医生有6种行为明显影响患者满意程度(R2=0.518),正畸医生5种行为明显影响医患关系(R2=0.448)。结论:正畸医生的诊疗行为与患者满意度及医患关系密切相关。

AIM：To evaluate the effect of orthodontist behaviors on patient satisfaction and orthodontist - patient relationship. METHODS： Four hundred randomly selected patients, 133 males and 267 females, aged 12 to 38 years,who were undergoing orthodontic treatment were asked to complete questionnaire. RESULTS： 1. Twenty four kinds of orthodontist behaviors were significantly correlated with orthodontist - patient relationship （ P 〈 0. 0001 ） and patient satisfaction （P 〈0.0001 ）. However, all of them weren＇t significantly correlated （ P 〈 0. 0001 ） with sexuality and age. 2. Of the 24 behaviors,6 behaviors had significant effect on patient satisfaction relationship （ R2 = 0.518 ） and 5 behaviors on orthodontist - patient relationship （ R^2 = 0. 448 ）. CONCLUSION： Orthodontist behaviors are significantly correlated with patient satisfaction and orthodontist -patient relationship.