具有监控能力的Agent模型

A Model of Agent with Monitoring Capabilities

在大信息量、动态环境下企业软件系统对业务流程的监控和自动管理的需求越来越大。本文把 Agent 技术引入业务流程的监控和管理.在基本的 BDI 模型基础上加入能力组件的概念,提出一种具有监控能力的 BDIC Agent模型,以具体应用背景中的实例说明了该模型中监控能力的分类。该模型已在一个客户服务系统(CSM)中成功应用,说明所提出的 Agent 模型具有良好的可重用性和可定制性,适合对企业软件系统中的业务流程进行监控和管理。

With the growing number of distributed information system, the problem of how to automatically supervise and control business processes in dynamic, data rich environments is becoming increasingly critical. We present a model of Agent with monitoring capabilities to liberate human beings from potentially monotonous monitoring tasks. Conventional BDI Agent model is extended to BDIC（Belief, Desire, Intention and Capability）model with monitoring capabilities. The monitoring capabilities are induced from a real life application background so that they are domain-independent. The implemented Agent model has been successfully adopted in a customer service management（CSM） system which proves that it is suitable for supervising the execution of the business processes in the enterprise information systems with its re-useable and customizable characters.