基层医院护理服务文化的构建

An explore to constructing nursing service culture in primary hospital

为探讨基层医院护理服务文化的构建,采取了一些措施:加强培训,规范服务行为,再造护理服务流程,创建特色护理服务,优化服务形象。护理文化建设对护理质量、病人满意度、护士素质等方面具有较大的影响。实施前后护理质量、病人满意度、护士基础理论和技术操作、护士长绩效评分全院平均得分经统计学处理有显著性差异。护理服务文化的构建,提高了护理质量、病人满意度、护士综合素质,改善了医院形象。

Objective： To explore the establishment of nursing service culture in primary hospital. Methods： The influences of nursing cultural construction on nursing quality, patient satisfactory degree, and nurses＇ diathesis were analyzed before and after the innovation. Results： The nursing quality, patient satisfactory degree, basic theory knowledge and nursing techniques and skills among nurses, mean head-nurse-performance score are significantly different between before and after innovation. Conclusion： Nursing quality, patient satisfaction degree and nurse comprehensive diathesis are all improved as well as the hospital image by the construction of nursing service culture.