对客服务中的会话原则

The Conversational Principles in Serving Customers

分析了旅游英语中的话语表达方式,在介绍语言学家Grice所提出的语言交流中应遵守的一些基本原则的基础上,认为在对客服务中还应遵循关注他人尊重他人、少用第一人称等会话原则。

The paper analyzes the ways of language expression in tourism English and introduces some conversational principles proposed by Grice. The author believes that it is necessary to follow other principles such as showing respect and concern for others, avoiding using the first person and so on in communication with customers.