组织记忆文献综述:概念、分类和结构

Literature Review of Organizational Memory: Concept, Classification and Structure

组织记忆与企业管理实践密切相关,对企业知识积累和能力培养至关重要。对组织记忆的概念、分类、结构进行了综述,强调了组织记忆的三个特性。简要综述了组织记忆的相关研究,指出信息技术、员工发展及社会网络是组织记忆管理系统有效运行的重要条件;企业要适当地应用和更新组织记忆。

Organizational memory which is closely related to business practice is of importance to knowledge accumulation and capability cultivation of enterprises. In this paper, literature is reviewed on the concept, classification and structure of the organizational memory. Three characteristics of the organizational memory are emphasized as historical, knowledge value and collective. Research on the building of organizational memory and its impact on the organizational performance are briefly summarized. It is pointed out that the information technology, employee development and social network are important for the effective operation of organizational memory system; and the organizational memory should be used and updat- ed in a proper way.