摘要
目的:促进药学服务质量的提高。方法:分析我院药剂科2003年～2004年的患者投诉情况并对相关信息加以利用,制订对策。结果与结论:将患者投诉内容作为信息资源应用于药学管理当中,能促使药学服务质量不断提高。
OBJECTIVE： To promote the improvement of the quality of pharmaceutical care, METHODS： Patients＇ complaints in 2003-2004 in the pharmacy department of our hospital were analyzed and the related information was considered in the formulation of countermeasures. RESULTS ＆ CONCLUSIONS： Giving consideration of patients＇ complaints that served as information resources in pharmaceutical management can promote a steady improvement of the quality of pharmaceutical care.
出处
《中国药房》
CAS
CSCD
北大核心
2006年第9期666-667,共2页
China Pharmacy
关键词
有效利用
投诉信息
药学服务
质量
Taking advantage of
Complaints
Pharmaceutical care
Quality
