摘要
当今世界一场深刻的CS革命正在到来,因为它根植于这样一个浅显的道理:在现代市场竞争中,使顾客满意的企业是不可战胜的。CS战略为远程教育的发展提供了有益的启发。
A profound CS revolution is coming in the modern world, because it has its origin in a plain principle, which is that in the market competition of the modern society, the strategies which make the customers satisfactory are unconquerable. CS strategy gives us some beneficial enlightenment in distance education . Based on the CS theory, the writer brings forward that CS is the most important guarantee for the functioning of Learns' Guidance Group and discusses the idea and measures for guidance.
出处
《山西广播电视大学学报》
2006年第2期72-73,共2页
Journal of Shanxi Radio & TV University
关键词
学习支持服务
导学群
CS战略
满意指标
满意级度
learning support services
Learners' Guidance Group
CS strategy
satisfaction index
the degree of satisfaction