知识服务与高校图书馆用户服务的转变

The Knowledge Service and the Transformation of the Customer Service of University Library

高校图书馆用户服务工作要实现从信息服务向知识服务的顺利过渡、转型,从目标达成角度说,至少必须实现管理理念、管理方式、服务方式和服务内容以及人员素质等方面的转变。

The customer service of university library, which wants to realize the smooth transition and transformation from the information service into the knowledge service, must realize at least the transformation of the managerial concept, managerial mode, service mode, service content, and personnel quality, etc.