铅笔和纸最有效,而不是电脑——温伯格需求访谈实录

Pencil and paper is the best efficient, not the computer——The Winberg' s talk show record.

理解客户的真正需求 对于捕获需求．要记住．这不是技术层面的事情．而是关于一方怎样能理解另一方的问题。需求分析人员首先要理解这一点．即使在对方没有意识到的情况下。要理解从未有过的需求．理解人们到底要什么．你的工作就是要帮助他们找到真正所需要的。客户自己通常是无法做到的。如果需求分析时牵涉到不止一人．那一定会有不同的意见出现．这时候还要帮助他们自己去解决相互间的异议。

Winberg is a recognized master in reauirement management field. In this article, he analyzed how to understand the customers' requirements, and also how to catch the requirements of them by simple tools. He also talked about the point that what skills is a must for an excellent analyst, i. e. listening and writing.