合作数字参考咨询服务模式探讨

An Analysis of the Modes of the Cooperative Digital Reference Service

文章提出合作数字参考咨询服务存在三种模式,并从成员管理、问题分配、知识库建设、服务支持等四个方面对三种模式的服务机制加以比较分析。

For cooperative digital reference service （CDRS）, there are three service modes. This article gives a comparative analysis of the CDRS in four aspects： the management of the partners, the assignment of the use＇s questions, the setting- up of the knowledgebase and the service supports.