摘要
酒店类企业必须靠高质量的服务参与竞争,赢得发展机会。如何建立一个科学、合理、有效、客观、公正的绩效管理体系已成为酒店业发展的当务之急。本文通过借鉴有关企业绩效管理的成败得失,同时结合实际国情,提出了一套适合我国酒店业发展的绩效管理体系,并指出了绩效管理实施过程中应注意的问题。
Our hotel industry must enter the competition by improving their service and win the opportunity to develop. Therefore, how to establish a scientific, logical, effective, objective and equitable system of performance management has become a matter of great urgency for our hotels in these days. On the basis of analyzing the present situations, this essay puts forward a set of performance management system for the hotels in China, and points out some problems that should be attached more attentions to in carrying out the performance management.
出处
《北京化工大学学报（社会科学版）》
2006年第2期18-21,共4页
Journal of Beijing University of Chemical Technology(Social Sciences Edition)
关键词
绩效管理
平衡记分卡
酒店
performance management
the balanced scorecard
hotel
