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现代远程教育支持服务环境的构建 被引量:7

Construction of Support Service' s Environment in Modern Distance Education
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摘要 现代远程教育中的支持服务环境是激发学习者学习热情、维持其学习动机、提高学习效率和保证学习质量的决定性因素。本文通过对华东师范大学网络教育学院学生总体学习情况的分析,结合目前支持服务环境建设的现状,论述了一种比较理想的远程教育中的支持服务环境,并为远程教育领域提供了一种实践性较强的参考模式。 The support service's environment is the decisive factor of stimulating learner's enthusiasm, maintaining his motivation, enhancing his efficiency and ensuring his quality of learning in modern distance education. This paper discusses an ideal support service's environment and provides a more practical referenced model by analysing the learners' situation of Distance Education College of East China Normal University and comparing the current state of the construction of support service's environment.
作者 袁明 陈伟杰
出处 《远程教育杂志》 2006年第3期29-31,共3页 Journal of Distance Education
关键词 远程教育 支持服务环境 实践参考模式 distance education support service's environment practical referenced model
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  • 1张尧学.高校现代远程教育调查与思考[J].中国远程教育,2004(08X):18-22. 被引量:98
  • 2Kevin Hoffman, "Supporting Online Education: An Examination of Service Quality & Faculty Attitudes in Online Education", http://www. aln. org/alnconf99/presentations/convertedfiles/36/
  • 3The Institute for Higher Education Policy, "Quality on The Line:Benchmarks for Success in Internet- Based Distance Education", http://www. ihep. corn
  • 4Zeithaml V, Parasuraman A, BenT L. (1990). Delivering Quality Service: Balancing Customer Perceptions and Expectations, New York Free Press.
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  • 6Jan M. Pawlowski, CEN/ISSS Workshop on Learning, Project Team Quality Assurance, CWA Quality Assurance Standards, 2002 -08 - 18
  • 7丁兴富.论远程教育中的学生学习支助服务(上)[J].中国电化教育,2002(3):56-59. 被引量:156

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