“校园一卡通”系统中呼叫中心的设计与实现

The Design and Implementation of Call Center in "Versatile Campus Card"

呼叫中心(Call Center)系统是综合利用先进的通信及计算机技术,对信息和物资的流程进行优化处理和管理,集中实现沟通、服务和生产指挥的系统。详细介绍了小型呼叫中心系统的实现及在校园一卡通系统中的应用。本系统结合实际需求,采用板卡实现方案,有效地提高了系统的性能价格比,解决了呼叫中心在客户服务系统应用中所涉及的相关问题。

Call Center System is a system of realizing communication, services and production control, which reasonably deals with information and material process and manages them by advanced communication and computer technology. The paper introduces the implementation of mini call center system and the application in ＂Versatile Campus Card＂ used in ECIT（ East China Institute of Technology） in detail. The system is designed in term of utilizing board, improving the performance effectively, and solve some interrelated problem in the client service system .