基于网络的客户关系管理系统

The Research and Design of CRM System Based on Web

介绍网络的客户关系管理系统(CRM)的内涵,描述CRM软件系统的一般模型,对CRM软件系统的结构和功能进行了分析,并对基于B/S模式的三层结构的客户关系管理系统进行了系统设计.

In the paper,a CRM system built on web is introduced, the significance of CRM is presented,its structure and functions are analyzed, and the system of CRM based on B/S mode is designed.