摘要
随着竞争的加剧,企业在经营过程中不得不重视客户的感受。互联互通中存在的问题使得客户满意度受到一定程度的影响。本文从提高客户满意度的角度探讨互联互通的意义,并提出了相应的措施。
As the competition increase,the company have to pay attention to the consumer＇s feeling during their operation.The satisfy degree of consumer are affected by the problems among the interconnection and intercommunication o This thesis research the meaning of the interconnection and intercommunication by the angle of improve The satisfy degree of consumer,also advance resolving.
出处
《价值工程》
2006年第7期111-114,共4页
Value Engineering
基金
重庆邮电学院社科基金课题(编号:A2004-37)
关键词
互联互通
通信质量
监管
客户满意度
interconnect.ions and intercommunications
quality of the communication
supervise and management
satisfydegree of consumer
