摘要
从饭店对顾客投诉的认识谈起,分析顾客产生投诉的原因,进而得出对待顾客投诉饭店应采取的必要措施。
The causes for customer＇s complaints are analyzed based on the attitudes adopted by the hotel , and then necessary measures are taken to deal with customer＇s complaints.
出处
《渤海大学学报（哲学社会科学版）》
2006年第4期81-83,共3页
Journal of Bohai University:Philosophy & Social Science Edition
关键词
顾客
投诉
原因
处理
customer
complaint
cause
deal with
