摘要
通过对3 500余人次的有效电话回访,实施健康教育、健康指导3000余人次,受理健康咨询500余人次,协调和化解各类医疗纠纷20余起。电话回访搭起了和谐医患关系的桥梁。
This article introduced the practice of return call visit in over 3 500 patients. More than 3 000 cases received health education and instruction, and about 500 cases received health consultation. Moreover,20 cases of medical disputes were harmonized and relieved. This practice created a bridge for the harmonious nurse - patient relationship.
出处
《护理管理杂志》
2006年第7期47-48,共2页
Journal of Nursing Administration
关键词
电话回访
和谐医患关系
桥梁
return call visit
harmonious relationship between hospital and patient
bridge
