摘要
目的为了适应医疗市场的需求,促进护理事业的发展,提高就诊病人的满意率。方法在门诊相关科室设立护理组长岗位,并对其进行规范化管理培训、考核,确定其工作职责和工作目标。结果提高了门诊的护理服务质量,使门诊护理质量缺陷控制的针对性增强。结论门诊设立护理组长可以促进护理质量的控制与持续改进。
Objective To accommodate to the requirement of medical market, promote the development of nursing, and improve patients' satisfaction. Method We set up charge nurse posts in the related sections of outpatient department, specified the responsibilities, duties and objectives, and provided standardized management, training, and evaluation. Result This practice improved the quality of nursing, and strengthened the focus of quality control in outpatient department. Conclusion Setting up charge nurse posts could promote the control and constant improvement of the quality of nursing.
出处
《护理管理杂志》
2006年第8期47-48,共2页
Journal of Nursing Administration
关键词
门诊
护理组长
规范化管理
outpatient
charge nurse
standardized management