摘要
测度3PL企业服务水平,无论对3PL企业了解自己的竞争实力还是对客户选择3PL服务供应商都具有重要的现实意义。在研究了我国3PL企业的具体特点的基础上,应用系统工程的原理建立了测度3PL企业服务水平的评价指标体系,构建了测度3PL服务水平的多层次模糊系统综合评价模型,并给出了具体的应用实例。
It＇s very useful to evaluate customs service level of 3PL enterprise no matter for customs or for itself. After systematically analyzing the factors influencing service level of 3PL enterprise, the evaluation indexs system through systems methodology is established, and comprehensive evaluation model by use of fuzzy comprehensive evaluation method is carried out. An example was gived in the end. It could be used as a reference to help evaluate customs service level of 3PL enterprise accurately and objectively.
出处
《科学技术与工程》
2006年第17期2808-2812,共5页
Science Technology and Engineering
基金
珠海市科技计划项目(PC20051103)资助
关键词
3PL
服务水平
模糊综合评价
指标体系
third party logisticcs（3PL）
customer service level
fuzzy comprehensive evaluation mothod
evaluation index system
