8Henderson R M , Clark K B.Architectural Innovation: the Reconfiguring of Existing Product Technologies and the Failure of Established Firms [J].Administrative Science Quarterly, 1990(1) : 9-30.
9Normann R.Service Management, Strategy and Leadership in Service Business[M].John Wiley, london, 1991.
10Miles I. Services in the New Industrial Economy[J].in Futures, 1993 (6) : 653-672.