维多利亚州住院病人满意度监测的方法学

Methodology of Victorian satisfaction monitoring of inpatient services

文章全面地介绍了维多利亚州住院病人满意度监测的方法,包括工具设计的目的、原则和开发过程、问卷的结构、数据采集和分析方法,以及监测结果的表达和应用方式。

Methodology of Victorian patient satisfaction monitoring is presented in this article. Authors discuss aims and principles of the monitoring; introduce process of measurement tool development, questionnaires structure of and analytical framework, implementation of data collection, analysis and presentation.