关于提高图书馆服务质量的思考

Thoughts on Improving the Service Quality of Library

提出提高读者服务质量的三个突出性的观点即更新思想观念是前提;优化服务方式是保障;提高馆员素质是关键。

This article states three prominent points to improve service quality： changing of notions is the premise; bettering service methods is the guarantee and improving personal quality of the staff is the key.