摘要
对企业核心体系的演变及客户关系管理存在模式———客户智能进行分析,可以避免企业在具体操作过程中的许多问题,增加企业的核心竞争力。
The paper examines the concept and nature of customer intelligence and problems worth noticing in the concrete operation The utility delivered in developing core competitive advantages is also discussed.
出处
《安阳工学院学报》
2006年第3期63-65,共3页
Journal of Anyang Institute of Technology
关键词
客户智能
客户关系管理
核心体系
竞争力
customer intelligence
customer relationship management
core system
competition advantage
