基于模糊层次分析法的供电服务质量综合评价模型

Comprehensive Evaluation Model for Power Supply Service Quality Based on Fuzzy Analytic Hierarchy Process

通过研究供电企业服务客户的业务环节和质量控制过程构建了供电服务质量评价指标体系,提出了将模糊数学、模糊层次分析法、群组决策方法相结合的供电服务质量综合评价模型,解决了构造比较判断矩阵中的模糊不确定性问题,最后以某市供电公司为例进行了实证分析并论证了该模型的合理性。

Through the research on operating links of client service of power supply enterprises and quality control, an index system for power supply service quality evaluation is constructed and a comprehensive evaluation model for power supply service quality, in which fuzzy mathematics, fuzzy analytic hierarchy process and group decision-making are integrated, is proposed, so the fuzzy indeterminacy problem that appears during the construction of comparison-judgment matrix is solved. Taking a power supply company in a certain city for example, the empirical analysis on the proposed model is carded out and the reasonableness of the proposed model is demonstrated.