以呼叫中心为基础的电力客户服务系统的实现

The Implementation of the Electrical Customer Service System Based on the Call-center Technology

电力客服系统是为用户提供用电信息及服务的互动窗口,由坐席中心、数字程控交换机、交互式语音应答系统、计算机电话集成系统、数据库和物理网络等组成.该系统采用当今最先进的开发技术,运行在数据大集中模式下,与营销网站相互为用,以最普遍的通信手段为客户提供迅速、高效的服务.

The electrical customer service system serves as a reciprocal window open to customers in power- expenditure information and service. It consists of seat center, PBX, IVR, CTI, database and network, etc. This system adopts the most advanced present- day development technology,works under the mode of data centralization,applied with the market net- station,uses the most popular means of communication to provide rapid and efficient service for users.