医院人性化服务语言在我院的实施

An application of humanization language use in medical service

医疗服务语言有广义和狭义之分。人性化服务语言在形式、程序和表达上都有具体的要求。人性化服务语言要素包括语言、语调、表情和手势等。了解患者、赢得患者的信任,认真、耐心倾听患者诉说是医护人员运用人性化语言与患者沟通的前提。医护人员应掌握人性化服务语言的技巧,使用体现职业道德和情感关怀的人性化服务用语。

Medical service language can be defined as narrowed meaning and widened meaning. The humanistic language has concrete requests in form, program and expression. The essentials of humanistic language include talk, intonation, facial expression and gesticulation. The premises of doctor-patient communication by humanistic language are understood patient and won their credits. The doctors and nurses are to be asked to know the skills of humanization language and application it.