医院人性化服务环境的内容与实践

Hospital humanistic service environment contents and experience

医院的服务环境包括物质环境和人文环境,医院建设需要软、硬环境相互促进、共同发展。为充分发挥医院软、硬件环境的服务效应,我院在构建人性化服务环境过程中,营造了园林化、庭院化、艺术化的外部环境,宾馆化的门诊环境,家庭化的住院环境,人性化的人文环境。

hospital culture includes physical environment and culture environment. Both physical environment and culture environment should mutual promotion and common prosperity. In Yuhuangding hospital, the external and internal environment were well designed to provide humanistic service.