质量链管理中协同服务的研究与应用

Research and Application of Cooperated Service in the Quality Management

在分析服务的重要性和现代企业服务所面临困难的基础上,提出了协同服务的概念,重点论述了协同服务系统的体系结构和构成。最后分别对协同服务系统中的重要组成部分——在线服务和产品售后服务自动化部分进行了详细论述。

On the basis of analysis for the importance and the difficulty in service faced by the modern enterprise, it presents the cooperated service, discusses the system structure and the constitution of the cooperated service system. It shows the detail about service online and the automation service after product sale.