摘要
本文主要运用营销、服务管理有关理论,分析我国硬质合金企业面临的相关状况,探求客户服务的初步思路。
The article analyzes the situation China＇s cemented carbide enterprises are facing and makes an initial exploration into customer service by applying the theory of marketing and the management of customer oriented service.
出处
《硬质合金》
CAS
北大核心
2006年第3期188-192,共5页
Cemented Carbides
关键词
硬质合金
企业
客户服务
思考
cemented carbide, enterprise, customer service , train of thought
