佛山有线电视网络呼叫中心建设规划

Construct a Call Center of Foshan CATV Network

介绍佛山有线电视网络呼叫中心基础平台的建设情况以及呼叫中心系统的发展规划,佛山有线电视呼叫中心采用先进的IP技术建立起呼叫中心的基本平台,在此基础平台上,通过建立先进的多媒体业务平台,佛山有线电视呼叫中心最终将发展成为佛山有线电视网络的服务支持平台、数据收集平台和业务销售平台。

This paper introduces the base call center system of Foshan CATV network and its further construction. Using IP technology, the base call center is built. Based on this system, a modern multimedia application system will be built. In the future, the call center of Foshan CATV network will be a customer service, a business information collecting and a marketing platform.