论图书馆服务质量评价方法——LibQUAL+

Discussion on Library's Service Quality Evaluation Method——LibQUAL+

叙述了图书馆服务质量评价方法LibQUAL+的产生、发展,探讨了LibQUAL+的评价指标及运用,指出了我国图书馆服务质量评价方法改进的方向。

This paper expounds the generation and development of LibQUAL＋, the evaluation method of library＇s service quality, probes into the evaluation indexes of LibQUAL＋ and their utilization, and points out the direction of improving the evaluation method of service quality of Chinese libraries.