摘要
一项好的服务补救措施,能将不满意读者转变为忠诚读者,从而树立起图书馆良好的形象。文章从了解服务补救的概念入手,阐述了图书馆实施服务补救的几项措施。
A good service remedy can make unsatisfied readers become loyal readers, therefore established a good reputation of the library. This paper has explained the concept of service remedy and expounded measures of service remedy.
出处
《农业图书情报学刊》
2006年第10期79-81,共3页
Journal of Library and Information Sciences in Agriculture
关键词
服务补救
服务失误
图书馆
读者
service remedy
service fault
library
readers
