摘要
文章介绍了图书馆服务、读者满意与图书馆服务质量的关系与影响,并就提升图书馆服务质量的策略进行了探讨。参考文献5。
This paper introduces the relationship and influence of library service and readers＇ satisfaction to the service quality of libraries and discusses the strategy to promote the service quality of libraries. 5 refs.
出处
《高校图书馆工作》
2006年第5期93-94,F0003,共3页
Library Work in Colleges and Universities
关键词
图书馆
读者满意
服务质量
Libraries. Readers＇ satisfaction. Service quality.
