高速公路交通管理系统用户满意度测评方法研究

Study of Measuring the Customer Satisfaction Degree for Freeway Traffic Management System

高速公路交通管理系统用户满意度的测评研究对交通运输项目社会经济影响评价具有重要意义。利用计量经济学方法建立了基于交通运输信息的高速公路交通管理系统用户满意度指数模型,并对测评方法进行了研究。该方法为交通运输部门实时了解本系统运营质量水平提供了有效的参考依据。

The study of measuring the customer satisfaction degree for Freeway Traffic Management System （FTMS） has important significance for the socio-economic impact evaluation of transportation projects. This paper presented the customer satisfaction index of estimation model for FTMS based on transportation information by economic method, and researched on its evaluation method. The method offers an effective reference for the transportation departments to realize the system exertion quality and the service level.