企业生产线员工工作倦怠的调查

An Investigation on Job Burnout of Workers.

目的了解企业生产线员工的工作倦怠状况。方法采用工作倦怠量表通用版(MBI-GS)对1192名企业生产线员工进行调查。结果1人口统计学变量方面,年龄小的员工情绪衰竭(F=5.13,P<0.001)和去人性化程度(F=4.71,P<0.001)比年龄大的严重;工龄长的员工情绪衰竭(F=4.98,P<0.001)和去人性化程度(F=5.14,P<0.001)比工龄短的严重;未婚员工的情绪衰竭(t=2.01,P<0.05)和去人性化程度(t=2.83,P<0.01)比已婚的员工严重;高中以上学历的去人性化程度(F=2.58,P<0.05)比初中学历的严重。212小时工作制的员工的情绪衰竭(t=-3.66,P<0.001)和去人性化程度(t=-4.20,P<0.001)比8小时工作制的员工严重,成就感更低(t=3.28,P<0.001)。3外地员工的情绪衰竭程度(t=-2.77,P<0.01)比本地员工严重。4外包员工的去人性化程度(t=2.70,P<0.001)比正式员工严重。结论未婚、外地、外包、12小时工作制的、年龄小的生产线员工应作为预防和干预的重点对象。

Objective To investigate job burnout of workers in China. Methods 1192 workers were assessed by MBIGS. Results （1）In the aspects of the demographic variables, the results are as follows： younger workers experienced higher emotional exhaustion （F= 5.13, P〈0. 001 ） and depersonalization （F = 4.71, P〈0. 001） ; Workers whose job experience above seven months experienced＇higher emotional exhaustion （F=4.98, P〈0. 001） and depersonalization （F= 5.14, P〈0. 001） ; unmarried workers reveal higher level of emotional exhaustion （t= 2.01, P〈0.05） and depersonalization （t= 2.83, P 〈0.01）, and workers of higher education level reveal higher depersonalization （F=2.58, P〈0.05）; （2）The workers with twelve hours worktime per day demonstrate higher extent of emotional exhaustion （t=-3.66, P〈0. 001）, higher depersonalization （t=-4.20, P〈0. 001） and less Personal accomplishment （t =3.28, P〈0. 001）; （3）The out-of-town workei＇s reveal higher level of emotional exhaustion （t =-2.77, P〈0. 01）; （4）Outsourcing workers experienced higher depersonalization （t = 2.70, P〈0. 001）. Conclusion We should put more emphasis on the prevention of the job burnout in the unmarried workers, the out-of-town workers, outsourcing workers and the workers with longer work experience and twelve hours worktime per day.