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图书馆数字化参考咨询评价中的用户因素研究 被引量:4

图书馆数字化参考咨询评价中的用户因素研究
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摘要 文章分析了图书馆数字化参考咨询活动中的用户因素,讨论了图书馆数字化参考咨询评价指标体系中的用户因素指标的设置,并就如何采集用户因素的有关信息与数据提出了建议。 The paper has analyzed user factor in the library digitization reference consulting activity, discussed establishment of user factor target in the library digitization reference consultation appraisal target system, and puts forward the proposal of how to gather the user factor the related information and the data.
出处 《图书情报知识》 CSSCI 北大核心 2006年第6期61-64,共4页 Documentation,Information & Knowledge
关键词 数字化参考咨询 参考咨询评价 用户研究 图书馆 Digitized reference consultation, Reference consultation appraisal ,User studies Library
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  • 1潘卫.数字参考服务的质量控制[J].东南大学学报(哲学社会科学版),2002,4(S1):27-30. 被引量:12
  • 2杨志萍,周宁丽.分布式数字参考咨询系统服务评价指标体系研究[J].图书情报工作,2004,48(8):58-60. 被引量:39
  • 3曾建平.实时参考咨询服务质量因素探析[J].图书馆建设,2004(5):65-68. 被引量:9
  • 4Marilyn Domas White. Digital reference services : framework for analysis and evaluation. Library & Information Science Research,2001, 23(3) :211 -213.
  • 5Charles R. McClure, et al. Statistics, measure, and quality standards for assessing digital reference library services: guidelines and procedures. [ 2003 - 10 - 20 ]. http ://quartz. syr. edu/quality/Field_Test_Draft. pdf.
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  • 7Charles R. McClure. Assessing quality in digital reference services : a research prospectus. [2003 -09 - 16]. http://quartz. syr. edu/quali-ty/Overview. htm.
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  • 9Stemper, J A, Butler, J T. Developing a model to provide digital reference services. Reference Services Review, 2001, (3).?A
  • 10Marilyn Domas White. Digital reference services: Framework for analysis and evaluation. Library & Information Science Research,2001, (23).?A

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