1Guinta L R & PraizlerZ C.The QFD Book:The Team Approach to Solving Problems and Satis fying Customers ThroughQuality Function Deployment[M].New York:AMACOM Books,a division of American ManagementAssociation，1993.
2Soin S S.Total Quality Control Essentials:Key Elements,Methodologies,and Managing forSuccess[M].New York:McGraw-Hill,Inc.,1992.
3Deming W E.Out of the Crisis[M].assachusetts:Cambridge University Press,1986.
